Monday, March 5, 2012

give em the pickle!

the past few days at work have been really great. i'm really getting friendly with many people who i work with, and i'm getting even more comfortable than i already was. today i'm really missing home, because it's the first day i haven't been feeling well. i miss having mum or dad twenty minutes away, that i can just bbm them and ask them to get me whatever i want that i believe will make me feel a little better from the supermarket or the gas station; and i miss having nan to send down some lemonade (the best in the world,) down; and i miss having mayfield to ask me what i need or just fill my boring moments with never-ending stories about a friend of a friend of a friend.

i had my second week of my des course (disney exploration series,) today. i chose to study guest service training. i figured it would be super beneficial for any career i have later on in life, especailly being trained by a disney professional. the class is two hours long, and so far i feel so happy i've chosen this class. i feel like i can better serve guests or customers already and it's been two sessions so far. we also watched a couple videos today. http://www.youtube.com/watch?v=OOpOhlGiRTM. this first one is of a little girl, lily, who got the suprise of going to disney for her birthday. it is so cute! the second one, http://www.youtube.com/watch?v=ISJ1V8vBiiI, is of a restaurant owner who has customer service down-pat. this is not the full version of the video, but it's the best one i could find, and it does have the just of it. the gentleman in the video, mr farrell, has a restaurant, and when you watch the video, you'll understand why it's called "give em the pickle." in this part of the video, he mentions the first key of customer service is service itself. while this part of the video doesn't contain the other three of the four keys, he said they are attitude, consistency, and teamwork. within the full video, he told a couple other stories that i thought i'd mention. one, is when he went into a bank, and seven of the eight tellers were closed. when he finally got to the one teller who was open, all he had to do was sign a document, and he didn't have a pen. he asked her for a pen, and she showed him the one on the counter, which was chained to the counter. he asked her why, and she responded with "because customers steal them," and he got so angry, that he yanked the pen (chain and all) out the counter and said "well! then get your brand on more pens, and use them for advertising!" and then he went on to pull the same pen from the bank out of his pocket, with the chain still attached to it. another story came about when he mentioned how important it was to use customers names. how we do it, is if we see the name on their credit card, or if they have mickey ears with their name embroidered on the back of them, or if we overhear someone else in the guest's party use their name. anyway, mr farrell in the video, said that long ago, he used to work at a gas station and one of his managers told him it was important to use the customer's name, that it adds a personal touch, and makes them feel special. so one day, a customer came to get some gas, and mr farrell asked what his name was (because this was long before credit cards came around,) and the gentleman told him. without the customer knowing, mr farrell went inside, got some tape and wrote the customer's name on it. he then went back to the car, and stuck the tape on the inside of the gas tank, so that whenever the following gas attendants opened it, they saw what his name was so they could refer to him as that. i thought that was a great demonstration of teamwork.

i also learned a couple more fun facts about disney today. i'm going to just put a few on here. okay. here goes. within food and beverage, about nine million hamburgers, seven million hot dogs, nine million pounds of french fries, two hundred and seventy five thousand pounds of popcorn, forty-six million coca cola drinks and about thirty million packets of ketchup packets are sold annually. if you put all of the mickey ear hats that are sold annually together, they can go for one hundred and seventy five miles, or add up to be enough to cover every single man, woman and child in florida. there are over two thousand weddings in walt disney world and disneyland combined yearly. disney's animal kingdom has over three hundred species of mammals, birds, reptiles and amphibiams, and over three thousand varities of trees. that's a lot to wrap your head around, isn't it?!

last week in my corporate analysis class, one of the videos we watched was from the 'village of 100.' this is an organization who study the globe, and what they did, was reduce the population of the world to one hundred people. and this is the outcome:

-how many asians would be in the village? - 60
-how many would be europeans? - 12
-how many would be from the western hemisphere (both north and south) - 13
-how many would be africans? - 14
-how many would be from the south pacific? - 1
-how many would be female? - 49
-how many would be male? - 51
-how many would be white? - 18
-how many would be non-white? - 82
-how many would be christian? - 33
-how many would be non-christian? - 67
-how many would be heterosexual? - 89
-how many would be homosexual? - 11
-thirty-two per cent of the entire world's wealth would be in the hands of how many people? - 5
-how many of those people would be citizens of the united states? - 5
-how many people in the united states (actual population) have work disabilities - 17,000,000
-how many in our village would live in substandard housing? - 80
-how many would have hiv? - 1
-how many would suffer from malnutrition? - 50
-how many would be unable to read? - 67
-how many would not have a safe water supply? - 33
-how many would have a college education? - 1
-how many would not have electricty - 24
-how many would have access to the internet? - 7

some of those facts are so sad. it really brings the world into perspective, doesn't it? sixty-seven people out of one hundred people in the world can't read? half of the world suffers from malnutrition? only one out of a hundred has a college education? it's unbelievable. really.

anyways, i thought all of that would be pretty interesting. for now, i'm going to get back to reading my book (what a privelige it is that i can read, now that i think about it,) and enjoy the peace and quiet for a bit. definitely missed home this weekend with gold cup among other things going on. but i know everyone had a blast and had fun, as usual! hope the weather at home is treating everyone well. two days ago, it was boiling hot here, and yesterday it was freezing! today was pretty cold too! i have no idea what's in store for tomorrow, because google never seems to tell me the right thing, and the weather is so bipolar! sending all my love to everyone. and i miss all my family and my friends so much! i miss mum and dad and ben and nan and pa and gran and rozzy and uncle ron and aunty serena and jessica and cindy and liam and uncle paul and aunty mo and sammy (because we barely see each other here, too) and stephie and jacob and joey and aunty annalee and seamus and vv and uncle jean-marc and aunty lee and abi and maddy and sydney and aunty saralee and uncle barry and brianna and eryn and uncle andrew and aunty gina and megan and barry and jacob and uncle bru and aunty debbie and brett and laura and josh and rachael and aunty t and uncle derek and j and eri AND EVERYONE ELSE IN MY FAMILY! so much. too much. come visit me! going from seeing every single one of those people at least twice a month to not having seen them in two months is insane! but i'm still so happy and wouldn't trade this experience for anything. i hope everyone is happy, and still continues to be continunally positive and thankful for all their blessings always. lots of love

Thursday, March 1, 2012

one more disney day

to celebrate leap year, disney decided to have one more disney day, whereby magic kingdom in walt disney world in orlando, and disneyland in californoa were open for twenty four hours,for the first time in history, from six in the morning yesterday to six in the morning this morning. guests started lining up from ten pm the night before in order to be the first inside, and to be the first to get their hands on limited edition merchandise. i feel quite honored because i was one of the people who helped make the disney ear hats that said "one more disney day" with the date on it. the night before, my task at work was to complete two hundred more hats. it's pretty cool.

yesterday i had a couple classes, so i couldn't be one of those people who got there early in the morning. in fact, i was waiting for a couple friends, and didn't go until like ten pm last night. i thought the crowd would have died down by then, but no way. people were having the time of their lives, and many of them even in pjs! i had such a good time, despite the fact that i didn't get any merchandise because they had run out! but it's okay. i was still there. we went on rides and just took our cool time doing whatever, because all we had was time. we went on space mountain at like one thirty in the morning, and splash mountain shortly after. spinning in the teacups from the mad tea party at three thirty in the morning was something i never thought i'd do, but it was so fun.

at first, i was determined to make it til six am but around four thirty, that was it, and it was time to head home. i was exhausted! i slept until two thirty this afternoon! i know - that never happens!

i'm now getting ready to go to the outlet, to get the security tag taken off of a skirt that i bought. i doubt i'll buy anything today. (yeah right.)

it's a new day, a new month. i hope everyone only has happy, positive days. much love!

Monday, February 27, 2012

nyc, mexico, banana.

i know, i know, i know - it's been forever! not many new things have been happening so i didn't want to write a blog that was only, like, four lines. i am still continuing to have the time of my life. i'm still so happy and enjoying every second.

the other night, i went to a seminar of sorts, whereby we listened to a couple stories from about six people who had done the college program in the past - some up to twenty years ago, and some up to five years ago. it was really cool to listen to what they had to say. one of the people talking, was in fact the man who helped to organize and create the interactive screen in times square, new york in front of the disney store. (that's the link right there in case you want to watch the video.)http://www.youtube.com/watch?v=DRRu5dKRfTU. it is such a cool idea and i couldn't believe i met him! it was so interesting. he even showed us a private video of some of the pre-cut videos that some of the characters made on a green screen. the initial idea was to have mostly predone shots, but in the end, it worked out better to have live footage, whereby the characters were in a room in the back of the disney store, they saw the passersby in front the store, and they went in front the green screen and did a couple seconds of live interaction. it's so cool.

we also recently went to epcot for a couple hours one night. it was extremely fascinating. while we were only there for a little while, we saw so much, so we are definitely planning to go back. we started out by taking a ride through the past, and it brought us to the present, and then showed us the future. it was so cool. there was even an interactive bit at the end whereby we chose some preferences, and it told us what our future was going to be like.

afterwards, we decided we were going to visit some countries. before this though, we stopped at an outdoor vendor and bought mickey bars. it was all of our first time trying this traditional "snack" at disney and they're great. we started our cultural experience in mexico. it is beautiful in mexico. we did the whole tourist thing, whereby we took pictures with sombreros and margarita glasses, and niza and idalia (who are actually from mexico,) bought some snacks and made us try them. some were great, some not so good. after that, we took a boat ride through mexico and it was so pretty. i definitely would love to go to mexico in real life to see what it's really like (even though i'd probably be a little scared, since a friend of mine told me that people randomly get shot and abused and there is so much crime.) so, you know, maybe one day, eventually i'll head over there. maybe.

we quickly passed through japan and holland, before making our way to italy, where we planned to eat our dinner. italy was so nice. picture perfect. not to mention the cute italian guys at the quick service restaurant we got our dinner from. i tried my very best to remember the italian i had learned at school before coming over here, but i remembered a total of about three words. we ate our dinner on the steps overlooking the water, and then we waited for the fireworks show.  that show was incredible. i don't know how long it lasted, but it was a good while. it was so, so great. it made me feel to cry. it was so nice. after the fireworks show, epcot came to a close, and we headed back home, after nearly getting lost in mouse gear, a huge merchandise store in epcot. the only thing i bought was a photo album so i could start printing pictures, and putting them all together. i think that was a very mature, necessary purchase.

work has been really great. i have been turned into an owl, because i just want to stay up all night, and sleep all day now, thanks to the glorious hours i have to work. (including tonight, i'm scheduled to work til 3 in the morning. super fun times, i know.) but i still enjoy every minute of work, and interacting with other cast members and guests. and i love that i can make a kid stop crying, simply by telling him that i have stickers for him, sent by mickey. it's truly incredible the amount of magic a couple stickers can posess. they fix every thing.

saturday night was my roommate, mariajose p's birthday. at first we were going to go on the party bus, but then a friend of ours told us that since everyone was working late, we could just go by his house to lime. so we all got ready and then the guy cancelled on us. we were so vex, but we made the most of the situation and had our own fun. we stayed dressed up and had a party for four in our room, complete with balloons, decorations, candy and those party blower things. it was so much fun. we then decided to walk over to walgreens (which is walking distance from our complex,) to get some ice cream and pizza and other party necessitites. while walking past the basketball court (which is right in front our building,) a guy dressed in a banana suit comes running out the opposite building, passes by us, and joins the basketball game that was currently taking place. it was like 12 at night and we were so confused that we just saw a banana running past us. obviously we had to interrupt the game to take a picture with him, and then continued on our way, as he casually continued playing his game. we went to walgreens, got what we needed and came back home. by then our excitement had faded a little bit, and we just sat watching tv together, still dressed up, until we all went to bed. it was such a fun night, and it was so nice that we made the best of a slightly disappointing night.

i decided to write this blog really quick, because i truly missed giving the updates, and mum told me that many people were complaining to her that i haven't been writing - whether that's the truth, or her way of tricking me into writing something quickly, i'll never know. but i am very late for getting ready for work. i hope everyone's still doing fantastic, and i miss everyone every day. keep smiling, and continue to have magical days! xoxox

Tuesday, February 21, 2012

give your support!

i know it's been a while since i've written a post. everything has been super busy. i've had very "exciting" hours to work, such as ending at times like 3.45 in the morning and what not. despite these hours turning me into an owl,  i've been surprisingly happy and full of energy and excited about everything. i worked i the confectionery yesterday and finally took a picture of the costume, which i'm sure mum will put up sooner or later, because i know many people are dying to see it! i love working in there. it's so happy and fast-paced so time really flies. i also love working in the chapeau. i love embroidering the guests hats and seeing their faces when it's done. sometimes embroidering a hat gets pretty tricky, and i'll have to redo it three times but it's okay, they always end up happy in the end. it's good when it's busy, but when it's not busy, we're hidden enough that we get to chat amongst each other. but it is kind of hard when i have such late shifts and all my friends have shifts early so i feel like i don't get to socialize enough as i'm accustomed to, but it's okay. next week my shifts kind of go back to normal, so i'm really happy about that.

now, if you live in barbados, or even if you're just on facebook, i will have to assume you've heard about little damien straker. if not, here's the run down: he's been diagnosed with hydrocephalus and also has a cyst on the base of his brain, and needs life-threatning surgery at the sick kids hospital in toronto as soon as possible. on march 23rd at the barbados yacht club, a fundraiser will be held, where the merrymen, spice and company and other features will be performing to help damien out. the tickets are a $50 donation and I sincerely hope that everyone not only buys tickets, but physically GOES to the yacht club on the 23rd to show your support. i wish i was home to go to the fundraiser but unfortunately that's not possible. i, myself, will be giving a donation nonetheless and i really would like all of you to do the same. i'm sure anything you can do would help. also, just spread the word about this. it's really important to a lot of people and all the support would be greatly appreciated. i knew damien a little bit from when i had "baby duties" at st. winifred's, and he really is such a sweet little boy, and it's even more personal because i'm friends with his brother. so please, please, please help him and his family out. show your love and support to this very worthy cause.

i hope everyone continues to count their blessings and i hope everyone truly appreciates everything they have. love life.

Saturday, February 18, 2012

mini update

getting home at 4 am from work is so much different to coming home after a night at harbour lights. but strangely enough, i'm not over exhausted or anything (thus, me writing a blog tonight.) it rained all day long today, but it didn't bother me since i woke up at 1pm (since i got home so late from work last night,) and spent the whole day inside until i had to leave for work in the evening.

i was so genuinely happy tonight, that even when i got a terribly unhappy guest, that didn't offset me and i was still in a good mood. she was so miserable and communicated horribly, and got mad when i couldn't read her mind to do exactly what she wanted. i ended up having to do her transaction three times, which just infuriated her more. but it's okay, these things happen and i really didn't care, i'm never going to see her again in my life so life's good.

while working tonight, i got to see the whole electrical parade. it was amazing. incredible. from the spinning lights to the flashing lights to the twinkling lights, everything was perfect. it was such a gorgeous piece of artwork in a sense. it gave off such a pleasant vibe that the atmosphere became that much more magical.

today i felt so proud of myself, when a guest came up to me and spoke no english, only spanish. he asked if i spoke spanish and i replied and told him only a very little bit. so he asked me a couple questions and i was so happy when i was able to answer well enough for me him to understand. and he was so grateful that i tried to communicate with him even though i wasn't that good. it really motivated me to keep wanting to continue learning spanish.

so that's just a little mini update on today. i know i had to write something about yesterday, but to be honest, all my days blur together and if i don't write stuff down i forget when it happened, and don't know if i've written about it already! missing everyone as usual! lots of love! besos!

Thursday, February 16, 2012

monthiversary

yesterday was my monthiversary. that's right, i have been here now for one month and one day. i can't believe how fast time has flown. yesterday when i woke up i skyped nan and pa for a while and then i just went to my class, and when i got home i booked the reservation for my second family coming up in about a month and a half (i am so excited about this, i absolutely cannot wait!) then i skyped my family and we had some good laughs, as usual.

after that we went to downtown disney again and it's just so beautiful. i don't know why i'm so fascinated by it. but the atmosphere is so romantic, and friendly, and family oriented and it just feels like such a happy place. again, i was permanently smiling, except the moment when my heart broke when idalia told me she met michael buble. i know! i still feel to cry at the thought of that. he's one of the loves of my life. the other love of my life is the pair of raybans from sunglass hut. i guarantee i will buy them eventually. because i do "NEED" them. we watched a couple entertainment pieces throughout downtown disney, including a dance competition for couples, and a solo guitarist, who actually seems to play all instruments by himself, including some really cool things that i had never seen before. i did quarrel with him though, because no one was singing and how can someone possibly play such a funky version of 'sweet child of mine' with no one singing?! he then gave me his guitar pick, which obviously made it all better.

i planned to go to the gym this morning, and when my alarm annoyingly went off this morning, i snoozed it again til an hour later. but i couldn't sleep. i was just too excited to get up and get moving - i don't know what the sudden motivation is but i was so glad i went this morning. it was a great start to my day. after that, i went online to do an assignment for my online course, and in the process of doing so, i received my grade for the first assignment i did, and i got full marks. just one more thing to add to the list of reasons why i'm constantly elated.

tonight, unfortunately, i work til just after midnight, but i will definitely not be complaining since i work til after 3am on friday and saturday night. really crazy shifts, but i don't mind, it's what i came up here to do.

people who go away to school are soon getting ready to head home for march break so i'm starting to miss home when everyone's together, having a great time. but if the first month flew by so quickly, i know the next five months are going to do just the same! sending lots of peace, love and pixie dust!

Tuesday, February 14, 2012

living in a movie

yesterday was a good day. i ended work at 12.45 in the morning, and that was the slowest time had ever gone since i've been up here, but it wasn't even that bad. when i got to the bus stop, i waited only for about ten or fifteen minutes, and when the bus came it was nearly empty. i was so relieved. i got home around 1.45 a.m and got ready so that i could catch the end of a friend's birthday party.

after about four or five hours sleep, i got woken up this morning, and couldn't get back to sleep because i was so excited about my day. today sammy and i (and her friend, cam) met up and went down to downtown disney. it was such a good day. the weather was perfect and clear and i was just so happy to be around such a familiar face, especially being family. downtown disney is such a happy place for me. it was the first time i went, and just walking around, you feel like you're in a movie with all the background music playing and the stores perfectly located and set up that it makes you feel like you're on a movie set, not just hanging out in real life. we walked around a bit, and browsed in a couple stores, including sunglass hut, where i found the love of my life in a pair of shades, but had to miss  out on buying them as they were a bit over my price range (they were $194.95 +tax, and my discount would only have been 10%.) but that's ok. i'll find them somewhere for cheaper and i'll be a happy girl. we then took a water taxi to marketplace (i think that's what it's called) where we had the most enthusiastic captain. he was hilarious. everything in downtown disney is so fascinating, and i was so excited to see everything. when we got there, we went in the rain forest cafe store, and i decided i wanted to win a prize. i decided to try the game where you put some coins in, and then there's a joystick and you have to try to grab a stuffed animal. i know people never get it done but i was determined... and quickly lost faith when i missed miserably. but afterwards, sammy tried and got a stuffed dog. he's now sitting on my bed. we continued walking around, going in and out of stores, playing with toys, and taking pictures (we even took a picture surrounded by flowers specifically for nan to frame, so someone reading this - do that favour for us!) we then went to watch the vow at the amc theatre. it was so good! of course i teared up a bit every now and then, but that's just me. it was such a good movie, and exactly my type of movie. i know, so cliche. but i don't care.

after the movie, we were walking back towards the carpark, and the atmosphere had changed drastically. the mood was so fun. the strings of lights hanging above us were so pretty, and the music that played as we passed the various places was coordinated perfectly with the feel of the night. we stopped to look at these human statues, if i may call them that. it's where these people are painted in a solid colour and they don't move a muscle for the longest periods of time, but every now and then they change positions. it was pretty cool. directly opposite of that, people gathered around to watch and admire this mexican guitarist who played insanely well. if you could just see his fingers move on the guitar you would be stunned. walking away, all i wanted to do was go back and lime. it feels like the perfect spot to just hang out, forget all troubles and just have a sincerely good time. i'm still just thinking about it, and want to go back.

when i came home, i started to fall asleep, but then niza came home with idalia, and we went to idalia's apartment and limed for a bit. when i got home after that, i sat with mariajose r and just talked about barbados, showing her pictures, and she is so determined to come to barabdos now, obviously. i was so proud showing off my friends, family, home and where i come from. i always get so sad when a really good day comes to an end, but it just makes me look forward to the next days to come. i hope everyone had a great valentine's day, but don't forget that you can spread the love more than once a year!